How to File a Complaint or Commendation


The employees of the Harrisonburg Rockingham Emergency Communications Center appreciate the efforts and consideration of concerned citizens who take the time to commend employee performance.

To commend or compliment the performance of Harrisonburg Rockingham Emergency Communications employee, notify Jim Junkins at 540-568-6911 or

When a commendation is received, a memorandum will be completed by the Operations Manager and forwarded through the organizational structure to the Director.

Letters of Commendation from citizens are posted for all employees to view and become a part of the employees personnel file.

It is the policy of the Harrisonburg Rockingham Emergency Communications Center is to investigate all allegations and complaints against any staff member.

A complaint can be made in writing or by telephone. Complaints can be anonymous.

A complaint report is completed by the supervisor receiving the complaint based on the information provided to the complainant unless the complainant wish to remain anonymous.

Complaints of misconduct concerning employees will be assigned to the employees direct supervisor.

The Operations Manager will be responsible for the investigation complaints involving criminal activity, complaints against supervisory personnel, and complaints of severe infractions. Complainants shall receive a follow up notification from a member of the ECC once the investigation the complaint is complete.