STATS & REPORTS
PREVIOUS YEARS
Incoming Emergency Calls – 60,333
Incoming Non-Emergency Calls – 133,599
Outgoing Calls – 76,277
Total Telephone Transactions – 270,209
Calls Resulting in Dispatch of Emergency Services – 99,966
Average Call Processing Time – 121 seconds
Personnel Actions – 49
Public Education Presentations – 11
View the complete Complaint and Internal Affairs Analysis for 2011
Incoming Emergency Calls – 60,042
Incoming Non-Emergency Calls – 139,627
Outgoing Calls – 78,649
Total Telephone Transactions – 278,318
Calls Resulting in Dispatch of Emergency Services – 102,179
Average Call Processing Time – 102 seconds
Personnel Actions – 68
Public Education Presentations – 17
View the complete Complaint and Internal Affairs Analysis for 2012
Incoming Emergency Calls – 60,042
Incoming 9-1-1Calls – 47,318
Wireless 9-1-1 – 36,509
Wireline 9-1-1 – 10,809
Incoming 7-Digit Calls – 142,769
Outgoing Calls – 74,748
Total Telephone Transactions – 264,835
Calls Resulting in Dispatch of Emergency Services – 103,537
Average Call Processing Time – 119 seconds
Personnel Actions – 57
Public Education Presentations – 14
View the complete Complaint and Internal Affairs Analysis for 2013
Incoming 9-1-1 Calls – 49,299
Wireless 9-1-1 – 37,350
Wireline 9-1-1 – 11,949
Incoming 7-Digit Calls – 140,392
Outgoing Calls – 76,615
Total Telephone Transactions – 266,306
Calls Resulting in Dispatch of Emergency Services – 112,260
Average Call Processing Time – 95 seconds
Personnel Actions – 77
Commendations – 27
Public Education Presentations – 17
View the complete Complaint and Internal Affairs Analysis for 2014
Incoming 9-1-1 Calls – 51,344
Wireless 9-1-1 – 39,449
Wireline 9-1-1 – 11,895
Incoming 7-Digit Calls – 140,392
Outgoing Calls – 81,359
Total Telephone Transactions – 266,306
Calls Resulting in Dispatch of Emergency Services – 116,752
Average Call Processing Time – 128 seconds
Personnel Actions – 65
Commendations – 60
Public Education Presentations – 25
View the complete Complaint and Internal Affairs Analysis for 2015
Incoming 9-1-1 Calls – 52,022
Wireless 9-1-1 – 41,456
Wireline 9-1-1 – 10,566
Incoming 7-Digit Calls – 137,177
Outgoing Calls – 75,166
Total Telephone Transactions – 263,021
Calls Resulting in Dispatch of Emergency Services – 123,673
Average Call Processing Time – 130 seconds
Personnel Actions – 27
Commendations – 60
Public Education Presentations – 14
View the complete Complaint and Internal Affairs Analysis for 2016
Incoming 9-1-1 Calls – 49,299
Wireless 9-1-1 – 37,350
Wireline 9-1-1 – 11,949
Incoming 7-Digit Calls – 140,392
Outgoing Calls – 76,615
Total Telephone Transactions – 266,306
Calls Resulting in Dispatch of Emergency Services – 112,260
Average Call Processing Time – 95 seconds
Personnel Actions – 77
Commendations – 27
Public Education Presentations – 17
Incoming 9-1-1 Calls– 50,826 (1.47% increase) Wireless 9-1-1 – 40,573 (79.8%)Wireline 9-1-1 – 10,073 (19.8%)Incoming 7 Digit Calls– 122,419 (3.49% increase)
Outgoing Calls– 73,381 (2.43% increase)
Total Phone Transactions– 257,855 (2.18% increase)
Calls Resulting in Dispatch ofEmergency Services– 131,626 (0.68% decrease)
Average Call Processing Time– 75
Personnel Actions– 22
Commendations– 61
Public Education Presentations– 12
View the Complaint and Internal Analysis 2018
Incoming 9-1-1 Calls– 51,624 (1.57% increase) Wireless 9-1-1 – 41,435 (80.26%) Wireline 9-1-1 – 10,189 (19.74%)
Incoming 7 Digit Calls– 130,009 (6.20% increase)
Outgoing Calls– 71,829 (2.11% decrease)
Total Phone Transactions– 254,190 (1.42% decrease)
Calls Resulting in Dispatch of Emergency Services– 123,690 (est) (6.03% decrease)
Average Call Processing Time– 124 sec (est)
Personnel Actions– 52
Commendations– 26
Public Education Presentations– 16
View the Complaint and Internal Analysis 2019
Agencies ServeD
Police Departments
Fire Departments
Rescue Squad
POLICE
Harrisonburg Police Department
Rockingham County Sheriff’s Office
Broadway Police Department
Bridgewater Police Department
Bridgewater College Police Department
Dayton Police Department
Grottoes Police Department
Elkton Police Department
Timberville Police Department
Bridgewater Airpark Police Department
FIRE & RESCUE
Harrisonburg Fire Department
Rockingham County Department of Fire and Rescue
Bergton Fire Department
Broadway Fire Department
Bridgewater Fire Department
Clover Hill Fire/Rescue
Elkton Fire Company
Grottoes Fire Department
Hose Co. #4
Hose Co. #4 Sub Station
McGaheysville Fire Company
Mount Solon Fire Department
New Hope Fire/Rescue
New Market Fire/Rescue
Singers Glen Fire Department
Shenandoah Fire Department
FIRE & RESCUE
Timberville Fire Department
VA Dept. of Forestry
Weyers Cave Fire Company
Augusta County Fire/Rescue
Bergton Rescue Squad
Broadway Emergency Squad
Bridgewater Rescue Squad
Clover Hill Rescue Fire/Rescue
Elkton Rescue Squad
Elkton Rescue Squad (McGaheyville Sub Station)
Grottoes Rescue Squad
Harrisonburg Rescue Squad
Mount Solon Rescue Squad
New Market Fire/Rescue
Shenandoah Rescue Squad
Singers Glen Rescue Squad