Become a Part of Our Team!
Public safety communications is a successful combination of teamwork, technology, and excellence.
DISPATCHERS SAVES… SECONDS SAVE LIVES
Our History
Harrisonburg-Rockingham Emergency Communications Center
The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005. This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg, Rockingham County, the towns within the county, public safety providers, and those passing through.
The HRECC is a multi-jurisdictional agency and is funded equally by the City of Harrisonburg and Rockingham County. For more information on Harrisonburg or Rockingham County visit their websites at:
Proud to Serve Our Local University and Colleges
2017 Enrollment Numbers
The HRECC dispatches Law Enforcement, Fire and EMS services to:
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Law Enforcement Agencies
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Fire Departments
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Rescue Agencies
Harrisonburg Police Department
Rockingham County Sheriff’s Office
Broadway Police Department
Bridgewater Police Department
Dayton Police Department
Grottoes Police Department
Elkton Police Department
Massanutten Police Department
Timberville Police Department
Bridgewater Airpark Police Department
Harrisonburg Fire Department
Rockingham County Department of Fire and Rescue
Bergton Fire Department
Broadway Fire Department
Bridgewater Fire Department
Clover Hill Fire/Rescue
Elkton Fire Company
Grottoes Fire Department
Hose Co. #4
Hose Co. #4 Sub Station
McGaheysville Fire Company
Mount Solon Fire Department
New Hope Fire/Rescue
New Market Fire/Rescue
Singers Glen Fire Department
Shenandoah Fire Department
Timberville Fire Department
VA Dept. of Forestry
Weyers Cave Fire Company
Augusta County Fire/Rescue
Bergton Rescue Squad
Broadway Emergency Squad
Bridgewater Rescue Squad
Clover Hill Rescue Fire/Rescue
Elkton Rescue Squad
Elkton Rescue Squad (McGaheyville Sub Station)
Grottoes Rescue Squad
Harrisonburg Rescue Squad
Mount Solon Rescue Squad
New Market Fire/Rescue
Shenandoah Rescue Squad
Singers Glen Rescue Squad
Communicators are cross-trained in all specialties of dispatching and are assigned as:
Call Taker
Call Taker
HRECC Call Takers are trained in a variety of techniques that enable them to be able to readily handle all types of emergency and non-emergency situations.
Law Enforcement Radio Operators
Law Enforcement Radio Operators
Law Enforcement Radio Operators are trained to maintain a status of all law enforcement units working during their shift. They are responsible for the dispatching, tracking, safety and documentation of each unit and call for service.
Fire-Rescue Radio Operators
Fire-Rescue Radio Operators
Fire-Rescue Radio Operators tone and dispatch all Fire and EMS related calls for service. They maintain a status of each event and carry out all support tasks as needed.
Missions and Objectives
Our Mission
Our Mission
The Mission of the HRECC shall be to efficiently and professionally receive emergency calls and dispatch services to protect the citizens of Harrisonburg and Rockingham County, VA.
Employees Value Statement
Employees Value Statement
Public safety communications is a successful combination of teamwork, technology, and excellence. HRECC recognizes that service is their one and only product and they share a common, ongoing goal to provide it at the most superior level possible. HRECC’s strength and success are tied directly to the individual and the unique contributions of each of the employees working in the spirit of cooperation and teamwork.
Objectives
Objectives
Efficiently process emergency calls within one minute of reception. Provide high quality communications through state of the art technology. Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel. Constantly seek out ways to improve the quality of service provided to the community.
HRECC News
Delivering a Baby
On July 25th, Senior Communicator Leslie Barb took a 911 call that required her to provide Emergency Medical Dispatch instructions and assisted in the [...]
April Lantz 2018 Communicator of the Year
Senior Communicator April Lantz is the definition of an Emergency Communications Professional. Dedicated, Driven, Selfless& Reliable. Lantz understands the importance of treating others with [...]
Kenzie Herring Promotion
The Harrisonburg Rockingham Emergency Communications Center is pleased to announce the promotion of Kenzie Herring as the new B-Shift Supervisor! Kenzie joined the HRECC [...]
2017 Communicator of the Year
Annually, the HRECC awards one Communicator our highest honor. The HRECC Communicator of the Year is a prestigious award earned by an employee who [...]
Fawn Ammons Promotion to Senior Communicator
Please join the staff of the HRECC in congratulating Fawn Ammons on her promotion to Senior Communicator. Fawn is serving as a vital part [...]
Testimonials
In the 28 years (yes, 28), I have been a dispatcher, at three different centers in three different states, and all the thousands of calls I have taken, the one emotion that comes over me after helping someone, is calmness. Even if my heart is breaking because of the situation that caused that person to have to call 9-1-1, I thank my lucky stars I was there for them, and I was able to help them. If you are up for the challenge, you won’t find a more rewarding career.
“Working at the ECC is a very demanding, but highly recommended career. It took me 10 years to find it, but I have found my career. To me it’s not a job, I look forward to coming to work each day knowing that I will help many people and make a difference in someone’s moment of tragedy.”
The HRECC as provided me with a career full of life-changing moments. I have had the chance to have a direct impact on saving the life of an infant choking. I have assisted a woman having a stroke who couldn’t speak to give me her location. I have truly made a difference in the lives of others. My career is filled with moments that made me the person I am today. The HRECC not only develops you as an employee but this career also molded me as a man.
BE APART OF OUR TEAM
Competitive Salary – Paid on-the-job training – Professional working environment – Personal and professional growth