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Public safety communications is a successful combination of teamwork, technology, and excellence.


Our History

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Harrisonburg-Rockingham Emergency Communications Center

The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005.  This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg, Rockingham County, the towns within the county, public safety providers, and those passing through.

The HRECC is a multi-jurisdictional agency and is funded equally by the City of Harrisonburg and Rockingham County. For more information on Harrisonburg or Rockingham County visit their websites at:

Proud to Serve Our Local University and Colleges

2017 Enrollment Numbers

The HRECC dispatches Law Enforcement, Fire and EMS services to:

Law Enforcement Agencies
Fire Departments
Rescue Agencies

Harrisonburg Police Department

Rockingham County Sheriff’s Office

Broadway Police Department

Bridgewater Police Department

Dayton Police Department

Grottoes Police Department

Elkton Police Department

Massanutten Police Department

Timberville Police Department

Bridgewater Airpark Police Department

Harrisonburg Fire Department

Rockingham County Department of Fire and Rescue

Bergton Fire Department

Broadway Fire Department

Bridgewater Fire Department

Clover Hill Fire/Rescue

Elkton Fire Company

Grottoes Fire Department

Hose Co. #4

Hose Co. #4 Sub Station

McGaheysville Fire Company

Mount Solon Fire Department

New Hope Fire/Rescue

New Market Fire/Rescue

Singers Glen Fire Department

Shenandoah Fire Department

Timberville Fire Department

VA Dept. of Forestry

Weyers Cave Fire Company

Augusta County Fire/Rescue

Bergton Rescue Squad

Broadway Emergency Squad

Bridgewater Rescue Squad

Clover Hill Rescue Fire/Rescue

Elkton Rescue Squad

Elkton Rescue Squad (McGaheyville Sub Station)

Grottoes Rescue Squad

Harrisonburg Rescue Squad

Mount Solon Rescue Squad

New Market Fire/Rescue

Shenandoah Rescue Squad

Singers Glen Rescue Squad

Communicators are cross-trained in all specialties of dispatching and are assigned as:

Call Taker

Call Taker

HRECC Call Takers are trained in a variety of techniques that enable them to be able to readily handle all types of emergency and non-emergency situations.

Law Enforcement Radio Operators

Law Enforcement Radio Operators

Law Enforcement Radio Operators are trained to maintain a status of all law enforcement units working during their shift. They are responsible for the dispatching, tracking, safety and documentation of each unit and call for service.

Fire-Rescue Radio Operators

Fire-Rescue Radio Operators

Fire-Rescue Radio Operators tone and dispatch all Fire and EMS related calls for service. They maintain a status of each event and carry out all support tasks as needed.

Missions and Objectives

Our Mission

Our Mission

The Mission of the HRECC shall be to efficiently and professionally receive emergency calls and dispatch services to protect the citizens of Harrisonburg and Rockingham County, VA.

Employees Value Statement

Employees Value Statement

Public safety communications is a successful combination of teamwork, technology, and excellence.  HRECC recognizes that service is their one and only product and they share a common, ongoing goal to provide it at the most superior level possible.  HRECC’s strength and success are tied directly to the individual and the unique contributions of each of the employees working in the spirit of cooperation and teamwork.



Efficiently process emergency calls within one minute of reception.  Provide high quality communications through state of the art technology. Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel. Constantly seek out ways to improve the quality of service provided to the community.


Delivering a Baby

On July 25th, Senior Communicator Leslie Barb took a 911 call that required her to provide Emergency Medical Dispatch instructions and assisted in the [...]


April Lantz 2018 Communicator of the Year

Senior Communicator April Lantz is the definition of an Emergency Communications Professional. Dedicated, Driven, Selfless& Reliable. Lantz understands the importance of treating others with [...]

Kenzie Herring Promotion

The Harrisonburg Rockingham Emergency Communications Center is pleased to announce the promotion of Kenzie Herring as the new B-Shift Supervisor! Kenzie joined the HRECC [...]

2017 Communicator of the Year

Annually, the HRECC awards one Communicator our highest honor.  The HRECC Communicator of the Year is a prestigious award earned by an employee who [...]

Fawn Ammons Promotion to Senior Communicator

Please join the staff of the HRECC in congratulating Fawn Ammons on her promotion to Senior Communicator. Fawn is serving as a vital part [...]


Senior Communicator
In the 28 years (yes, 28), I have been a dispatcher, at three different centers in three different states, and all the thousands of calls I have taken, the one emotion that comes over me after helping someone, is calmness. Even if my heart is breaking because of the situation that caused that person to have to call 9-1-1, I thank my lucky stars I was there for them, and I was able to help them. If you are up for the challenge, you won’t find a more rewarding career.
Senior Communicator
“Working at the ECC is a very demanding, but highly recommended career. It took me 10 years to find it, but I have found my career. To me it’s not a job, I look forward to coming to work each day knowing that I will help many people and make a difference in someone’s moment of tragedy.”
Shift Supervisor
The HRECC as provided me with a career full of life-changing moments. I have had the chance to have a direct impact on saving the life of an infant choking. I have assisted a woman having a stroke who couldn’t speak to give me her location. I have truly made a difference in the lives of others. My career is filled with moments that made me the person I am today. The HRECC not only develops you as an employee but this career also molded me as a man.


Competitive Salary – Paid on-the-job training – Professional working environment – Personal and professional growth