Dispatchers Saves…
SECONDS SAVES LIVES
Public safety communications is a successful combination of teamwork, technology, and excellence.
BECOME PART OF OUR TEAM
OUR HISTORY
The Harrisonburg-Rockingham Emergency Communications Center
The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005. This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg, Rockingham County, the towns within the county, public safety providers, and those passing through.
The HRECC is a multi-jurisdictional agency and is funded equally by the City of Harrisonburg and Rockingham County. For more information on Harrisonburg or Rockingham County visit their websites at:
Contact
101 North Main Street, 5th Floor
Harrisonburg, VA 22802
Phone: 540-434-4436
Email: [email protected]
STRIVING EVERYDAY
Efficiency
Efficiently process emergency calls within one minute of reception.
Development
Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel
High Quality
Provide high quality communications through state of the art technology.
Improvements
Constantly seek out ways to improve the quality of service provided to the community.
CROSS TRAINING
Call Taker
HRECC Call Takers are trained in a variety of techniques that enable them to be able to readily handle all types of emergency and non-emergency situations.
Law Enforcement Radio Operators
Law Enforcement Radio Operators are trained to maintain a status of all law enforcement units working during their shift. They are responsible for the dispatching, tracking, safety and documentation of each unit and call for service.
Fire-Rescue Radio Operators
Fire-Rescue Radio Operators tone and dispatch all Fire and EMS related calls for service. They maintain a status of each event and carry out all support tasks as needed.
F.A.Q.
To apply for a position at the HRECC visit harrisonburgva.gov/employment and complete the online application. Additional paperwork will be required once your initial application is received
How do I apply for a position at the HRECC?
To apply for a position at the HRECC visit harrisonburgva.gov/employment and complete the online application. Additional paperwork will be required once your initial application is received
Why is the hiring process for an HRECC position so long?
It is vitally important for the HRECC to hire the best and most qualified candidates for the job. In doing so, a multi-faceted and equitable hiring process is utilized. Steps of the process are time consuming but allow for the best candidates to become a part of our team.
Do I have to learn how to become a Communicator before I apply?
The HRECC provides 100% paid on-the-job-training for the position of Basic Communicator.Your content goes here.
If I have experience in emergency communications will I be paid more?<br />
The HRECC has a competitive salary and candidates are evaluated for a higher starting pay rate based upon years of service in emergency communications. Download the Candidate Information Packet to learn more about salary opportunities based upon experience.
What hours to HRECC Communicators work?
Communicators are assigned to day shift (6:45 AM – 6:45 PM) or night shift (6:45 PM – 6:45 AM). Schedules are made on a 2-week basis and employees work Monday, Tuesday, Friday, Saturday, Sunday, Wednesday, Thursday in that 2 week period. It then repeats
Agencies ServeD
Police Departments
Fire Departments
Rescue Squad
POLICE
Harrisonburg Police Department
Rockingham County Sheriff’s Office
Broadway Police Department
Bridgewater Police Department
Bridgewater College Police Department
Dayton Police Department
Grottoes Police Department
Elkton Police Department
Timberville Police Department
Bridgewater Airpark Police Department
FIRE & RESCUE
Harrisonburg Fire Department
Rockingham County Department of Fire and Rescue
Bergton Fire Department
Broadway Fire Department
Bridgewater Fire Department
Clover Hill Fire/Rescue
Elkton Fire Company
Grottoes Fire Department
Hose Co. #4
Hose Co. #4 Sub Station
McGaheysville Fire Company
Mount Solon Fire Department
New Hope Fire/Rescue
New Market Fire/Rescue
Singers Glen Fire Department
Shenandoah Fire Department
FIRE & RESCUE
Augusta County Fire/Rescue
Bergton Rescue Squad
Broadway Emergency Squad
Bridgewater Rescue Squad
Clover Hill Rescue Fire/Rescue
Elkton Rescue Squad
Elkton Rescue Squad (McGaheyville Sub Station)
Grottoes Rescue Squad
Harrisonburg Rescue Squad
Mount Solon Rescue Squad
New Market Fire/Rescue
Shenandoah Rescue Squad
Singers Glen Rescue Squad
HRECC NEWS
Delivering a Baby
On July 25th, Senior Communicator Leslie Barb took a 911 call that required her to provide Emergency Medical Dispatch instructions and assisted in the delivery of a baby! Congratulations Leslie
APRIL LANTZ, CHRISTINA POLLARD, ANNA MILLER PROMOTED TO ECC TRAINERS
April Lantz 2018 Communicator of the Year
Senior Communicator April Lantz is the definition of an Emergency Communications Professional. Dedicated, Driven, Selfless& Reliable. Lantz understands the importance of treating others with respect and dignity, whether they’re her teammates, citizens or other...
Kenzie Herring Promotion
The Harrisonburg Rockingham Emergency Communications Center is pleased to announce the promotion of Kenzie Herring as the new B-Shift Supervisor! Kenzie joined the HRECC team in July of 2013 and was promoted to Master Communicator in January of 2016. Kenzie also...
2017 Communicator of the Year
Annually, the HRECC awards one Communicator our highest honor. The HRECC Communicator of the Year is a prestigious award earned by an employee who excelled in all areas of operation during the previous year. This award is given annually during National...
Fawn Ammons Promotion to Senior Communicator
Please join the staff of the HRECC in congratulating Fawn Ammons on her promotion to Senior Communicator. Fawn is serving as a vital part of the ECC team and was recently commended for her actions during a high priority event as VSP Wythville passed along their thanks...
HRECC Benefits from City’s Bilingual Incentive
Please join the staff of the HRECC as we congratulate Alan Pineda. Alan has passed his bilingual Spanish assessment and qualified for the City’s bilingual incentive. “The ECC is fortunate to have Alan’s skillset at our fingertips to assist with Spanish speaking...
Senior Communicator Claire Foerster
Please join the staff of the HRECC in congratulating Senior Communicator Claire Foerster. On August 7, 2016 Claire received a 9-1-1 call from a person reporting that a victim was unresponsive and not breathing. She assisted the caller in administering CPR and when...
Congratulations April Lantz
Please join the staff of the HRECC as we congratulate April Lantz on her promotion to Senior Communicator. April is a positive and pleasant addition to the ECC staff and has worked hard to earn her promotion. We looked forward to her continued success in her new role....
UNIVERSITES AND COLLEGES
Enrollment Numbers from 2016
Testimonials
In the 28 years (yes, 28), I have been a dispatcher, at three different centers in three different states, and all the thousands of calls I have taken, the one emotion that comes over me after helping someone, is calmness. Even if my heart is breaking because of the situation that caused that person to have to call 9-1-1, I thank my lucky stars I was there for them, and I was able to help them. If you are up for the challenge, you won’t find a more rewarding career.
“Working at the ECC is a very demanding, but highly recommended career. It took me 10 years to find it, but I have found my career. To me it’s not a job, I look forward to coming to work each day knowing that I will help many people and make a difference in someone’s moment of tragedy.”
“Growth, development, teamwork and professionalism are what drive the HRECC. Throughout my nearly eight year career here, I have been afforded the opportunity to be a part of something so much larger than myself. The ECC provides a well thought-out stable framework for which to build a successful career in public safety. We are an elite team that requires excellence and a can-do attitude. If you make the grade, you can join us and make a difference in someone’s life every day.”