Dispatchers Saves…


Public safety communications is a successful combination of teamwork, technology, and excellence.


The Harrisonburg-Rockingham Emergency Communications Center

The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005.  This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg, Rockingham County, the towns within the county, public safety providers, and those passing through.

The HRECC is a multi-jurisdictional agency and is funded equally by the City of Harrisonburg and Rockingham County. For more information on Harrisonburg or Rockingham County visit their websites at:


101 North Main Street, 5th Floor
Harrisonburg, VA 22802
Phone: 540-434-4436

Email: [email protected]



Efficiently process emergency calls within one minute of reception.


Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel

High Quality

Provide high quality communications through state of the art technology.


Constantly seek out ways to improve the quality of service provided to the community.



Call Taker

  • HRECC Call Takers are trained in a variety of techniques that enable them to be able to readily handle all types of emergency and non-emergency situations. 

Law Enforcement Radio Operators

  • Law Enforcement Radio Operators are trained to maintain a status of all law enforcement units working during their shift. They are responsible for the dispatching, tracking, safety and documentation of each unit and call for service.

Fire-Rescue Radio Operators

  • Fire-Rescue Radio Operators tone and dispatch all Fire and EMS related calls for service. They maintain a status of each event and carry out all support tasks as needed.


To apply for a position at the HRECC visit harrisonburgva.gov/employment and complete the online application. Additional paperwork will be required once your initial application is received

How do I apply for a position at the HRECC?

To apply for a position at the HRECC visit harrisonburgva.gov/employment and complete the online application. Additional paperwork will be required once your initial application is received

Why is the hiring process for an HRECC position so long?

It is vitally important for the HRECC to hire the best and most qualified candidates for the job. In doing so, a multi-faceted and equitable hiring process is utilized. Steps of the process are time consuming but allow for the best candidates to become a part of our team.

Do I have to learn how to become a Communicator before I apply?

The HRECC provides 100% paid on-the-job-training for the position of Basic Communicator.Your content goes here.

If I have experience in emergency communications will I be paid more?<br />

The HRECC has a competitive salary and candidates are evaluated for a higher starting pay rate based upon years of service in emergency communications. Download the Candidate Information Packet to learn more about salary opportunities based upon experience.

What hours to HRECC Communicators work?

Communicators are assigned to day shift (6:45 AM – 6:45 PM) or night shift (6:45 PM – 6:45 AM). Schedules are made on a 2-week basis and employees work Monday, Tuesday, Friday, Saturday, Sunday, Wednesday, Thursday in that 2 week period. It then repeats

Agencies ServeD 


Police Departments

Fire Departments

Rescue Squad


Harrisonburg Police Department

Rockingham County Sheriff’s Office

Broadway Police Department

Bridgewater Police Department

Bridgewater College Police Department

Dayton Police Department

Grottoes Police Department

Elkton Police Department

Timberville Police Department

Bridgewater Airpark Police Department


Harrisonburg Fire Department

Rockingham County Department of Fire and Rescue

Bergton Fire Department

Broadway Fire Department

Bridgewater Fire Department

Clover Hill Fire/Rescue

Elkton Fire Company

Grottoes Fire Department

Hose Co. #4

Hose Co. #4 Sub Station

McGaheysville Fire Company

Mount Solon Fire Department

New Hope Fire/Rescue

New Market Fire/Rescue

Singers Glen Fire Department

Shenandoah Fire Department



Augusta County Fire/Rescue

Bergton Rescue Squad

Broadway Emergency Squad

Bridgewater Rescue Squad

Clover Hill Rescue Fire/Rescue

Elkton Rescue Squad

Elkton Rescue Squad (McGaheyville Sub Station)

Grottoes Rescue Squad

Harrisonburg Rescue Squad

Mount Solon Rescue Squad

New Market Fire/Rescue

Shenandoah Rescue Squad

Singers Glen Rescue Squad



Delivering a Baby

Delivering a Baby

On July 25th, Senior Communicator Leslie Barb took a 911 call that required her to provide Emergency Medical Dispatch instructions and assisted in the delivery of a baby! Congratulations Leslie

April Lantz 2018 Communicator of the Year

April Lantz 2018 Communicator of the Year

Senior Communicator April Lantz is the definition of an Emergency Communications Professional. Dedicated, Driven, Selfless& Reliable. Lantz understands the importance of treating others with respect and dignity, whether they’re her teammates, citizens or other...

Kenzie Herring Promotion

Kenzie Herring Promotion

The Harrisonburg Rockingham Emergency Communications Center is pleased to announce the promotion of Kenzie Herring as the new B-Shift Supervisor! Kenzie joined the HRECC team in July of 2013 and was promoted to Master Communicator in January of 2016. Kenzie also...

2017 Communicator of the Year

2017 Communicator of the Year

Annually, the HRECC awards one Communicator our highest honor.  The HRECC Communicator of the Year is a prestigious award earned by an employee who excelled in all areas of operation during the previous year.  This award is given annually during National...

Fawn Ammons Promotion to Senior Communicator

Fawn Ammons Promotion to Senior Communicator

Please join the staff of the HRECC in congratulating Fawn Ammons on her promotion to Senior Communicator. Fawn is serving as a vital part of the ECC team and was recently commended for her actions during a high priority event as VSP Wythville passed along their thanks...

HRECC Benefits from City’s Bilingual Incentive

HRECC Benefits from City’s Bilingual Incentive

Please join the staff of the HRECC as we congratulate Alan Pineda. Alan has passed his bilingual Spanish assessment and qualified for the City’s bilingual incentive. “The ECC is fortunate to have Alan’s skillset at our fingertips to assist with Spanish speaking...

Senior Communicator Claire Foerster

Senior Communicator Claire Foerster

Please join the staff of the HRECC in congratulating Senior Communicator Claire Foerster. On August 7, 2016 Claire received a 9-1-1 call from a person reporting that a victim was unresponsive and not breathing. She assisted the caller in administering CPR and when...

Congratulations April Lantz

Congratulations April Lantz

Please join the staff of the HRECC as we congratulate April Lantz on her promotion to Senior Communicator. April is a positive and pleasant addition to the ECC staff and has worked hard to earn her promotion. We looked forward to her continued success in her new role....


Enrollment Numbers from 2016


In the 28 years (yes, 28), I have been a dispatcher, at three different centers in three different states, and all the thousands of calls I have taken, the one emotion that comes over me after helping someone, is calmness. Even if my heart is breaking because of the situation that caused that person to have to call 9-1-1, I thank my lucky stars I was there for them, and I was able to help them. If you are up for the challenge, you won’t find a more rewarding career.

Robin Lambert

Senior Communicator

“Working at the ECC is a very demanding, but highly recommended career. It took me 10 years to find it, but I have found my career. To me it’s not a job, I look forward to coming to work each day knowing that I will help many people and make a difference in someone’s moment of tragedy.”

Carenda Strawderman

Senior Communicator

“Growth, development, teamwork and professionalism are what drive the HRECC. Throughout my nearly eight year career here, I have been afforded the opportunity to be a part of something so much larger than myself. The ECC provides a well thought-out stable framework for which to build a successful career in public safety. We are an elite team that requires excellence and a can-do attitude. If you make the grade, you can join us and make a difference in someone’s life every day.”

Chad Siever

Shift Supervisor