Dispatchers Saves…


Public safety communications is a successful combination of teamwork, technology, and excellence.


The Harrisonburg-Rockingham Emergency Communications Center

The Harrisonburg-Rockingham Emergency Communications Center, (HRECC), was established and opened for operation on July 27, 2005.  This consolidated, multi-disciplined 9-1-1- Center is staffed with 52 employees and provides state of the art emergency and non-emergency communications services to the citizens of the City of Harrisonburg, Rockingham County, the towns within the county, public safety providers, and those passing through.

The HRECC is a multi-jurisdictional agency and is funded equally by the City of Harrisonburg and Rockingham County. For more information on Harrisonburg or Rockingham County visit their websites at:


101 North Main Street, 5th Floor
Harrisonburg, VA 22802
Phone: 540-434-4436

Email: [email protected]



Efficiently process emergency calls within one minute of reception.


Facilitate the development of highly trained, proficient, dedicated and self-motivated personnel

High Quality

Provide high quality communications through state of the art technology.


Constantly seek out ways to improve the quality of service provided to the community.



Call Taker

  • HRECC Call Takers are trained in a variety of techniques that enable them to be able to readily handle all types of emergency and non-emergency situations. 

Law Enforcement Radio Operators

  • Law Enforcement Radio Operators are trained to maintain a status of all law enforcement units working during their shift. They are responsible for the dispatching, tracking, safety and documentation of each unit and call for service.

Fire-Rescue Radio Operators

  • Fire-Rescue Radio Operators tone and dispatch all Fire and EMS related calls for service. They maintain a status of each event and carry out all support tasks as needed.


To apply for a position at the HRECC visit harrisonburgva.gov/employment and complete the online application. Additional paperwork will be required once your initial application is received

How do I apply for a position at the HRECC?

To apply for a position at the HRECC visit harrisonburgva.gov/employment and complete the online application. Additional paperwork will be required once your initial application is received

Why is the hiring process for an HRECC position so long?

It is vitally important for the HRECC to hire the best and most qualified candidates for the job. In doing so, a multi-faceted and equitable hiring process is utilized. Steps of the process are time consuming but allow for the best candidates to become a part of our team.

Do I have to learn how to become a Communicator before I apply?

The HRECC provides 100% paid on-the-job-training for the position of Basic Communicator.Your content goes here.

If I have experience in emergency communications will I be paid more?<br />

The HRECC has a competitive salary and candidates are evaluated for a higher starting pay rate based upon years of service in emergency communications. Download the Candidate Information Packet to learn more about salary opportunities based upon experience.

What hours to HRECC Communicators work?

Communicators are assigned to day shift (6:45 AM – 6:45 PM) or night shift (6:45 PM – 6:45 AM). Schedules are made on a 2-week basis and employees work Monday, Tuesday, Friday, Saturday, Sunday, Wednesday, Thursday in that 2 week period. It then repeats

Agencies ServeD 


Police Departments

Fire Departments

Rescue Squad


Harrisonburg Police Department

Rockingham County Sheriff’s Office

Broadway Police Department

Bridgewater Police Department

Bridgewater College Police Department

Dayton Police Department

Grottoes Police Department

Elkton Police Department

Timberville Police Department

Bridgewater Airpark Police Department


Harrisonburg Fire Department

Rockingham County Department of Fire and Rescue

Bergton Fire Department

Broadway Fire Department

Bridgewater Fire Department

Clover Hill Fire/Rescue

Elkton Fire Company

Grottoes Fire Department

Hose Co. #4

Hose Co. #4 Sub Station

McGaheysville Fire Company

Mount Solon Fire Department

New Hope Fire/Rescue

New Market Fire/Rescue

Singers Glen Fire Department

Shenandoah Fire Department



Augusta County Fire/Rescue

Bergton Rescue Squad

Broadway Emergency Squad

Bridgewater Rescue Squad

Clover Hill Rescue Fire/Rescue

Elkton Rescue Squad

Elkton Rescue Squad (McGaheyville Sub Station)

Grottoes Rescue Squad

Harrisonburg Rescue Squad

Mount Solon Rescue Squad

New Market Fire/Rescue

Shenandoah Rescue Squad

Singers Glen Rescue Squad



HRECC Launches Customer Service Survey

HRECC Launches Customer Service Survey

The Harrisonburg-Rockingham Emergency Communications Center (HRECC) wants your feedback! Beginning October 4, the HRECC will be asking citizens, who have used the services of 9-1-1 or the HRECC, to provide feedback on those services used through a customer service...

ECC Communicator Saves a Life

ECC Communicator Saves a Life

Please join the staff of the HRECC in congratulating Part-time Senior Communicator Xan Stevens for her actions of February 24, 2016. Xan’s quick thinking and compassionate nature aided her in offering pre-arrival medical instructions for a 2 year old child that had...

HRECC and JMU Student Return

HRECC and JMU Student Return

Special thanks to all ECC personnel who worked during the weekend of JMU student return. 727 calls for service were recorded from 7PM on Friday until 7AM on Sunday. This is a 57% increase in calls for service from the 463 recorded during that same time frame the...

HRECC Welcomes Newest Staff Members

HRECC Welcomes Newest Staff Members

The newest members of the ECC staff are spending time in the classroom to prepare them for the on-the-job training process to become a fully functional and released Communicator. Please welcome our newest team members!  

HRECC Personnel Train for the Worst of the Worst

HRECC Personnel Train for the Worst of the Worst

Members of the HRECC's Telecommunications Emergency Response Team (TERT), took part in the Harrisonburg Police Department sponsored active shooter training this morning. This training assists in preparing public safety personnel for active violence events and ensures...


Enrollment Numbers from 2016


In the 28 years (yes, 28), I have been a dispatcher, at three different centers in three different states, and all the thousands of calls I have taken, the one emotion that comes over me after helping someone, is calmness. Even if my heart is breaking because of the situation that caused that person to have to call 9-1-1, I thank my lucky stars I was there for them, and I was able to help them. If you are up for the challenge, you won’t find a more rewarding career.

Robin Lambert

Senior Communicator

“Working at the ECC is a very demanding, but highly recommended career. It took me 10 years to find it, but I have found my career. To me it’s not a job, I look forward to coming to work each day knowing that I will help many people and make a difference in someone’s moment of tragedy.”

Carenda Strawderman

Senior Communicator

“Growth, development, teamwork and professionalism are what drive the HRECC. Throughout my nearly eight year career here, I have been afforded the opportunity to be a part of something so much larger than myself. The ECC provides a well thought-out stable framework for which to build a successful career in public safety. We are an elite team that requires excellence and a can-do attitude. If you make the grade, you can join us and make a difference in someone’s life every day.”

Chad Siever

Shift Supervisor