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About the HRECC

Why We Serve

We believe that every interaction is an opportunity to make a difference. We are driven by our conviction that everyone deserves safety and security and that every life has value. Our commitment to providing prompt, efficient, and effective access to public safety and emergency services is unwavering. We integrate advanced technology with our Emergency Communications Officers' unmatched skills and professionalism to ensure a swift and coordinated response that our community and responders can always depend on.

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Vision

To provide the right help, to the right place, in the right way, every time.

Mission

We SHOW-UP and stand together as one team, the infinite critical link that bridges distress to safety.

Values (Show-Up)

Sincere & Empathetic

We engage with authenticity, understanding, and compassion in every interaction, fostering a culture of trust and mutual respect.

Upbeat & Positive

Despite the intense pressures we face, we maintain a positive and resilient atmosphere, inspiring and empowering each other to excel.

Procedurally Compliant

We ensure seamless, effective, and timely coordination of emergency services by adhering to policy and procedure while maintaining professionalism and integrity in every interaction.

Honest & Humble

We serve with transparency and humility, acknowledging our strengths and opportunities. We continuously refine our skills and systems for the greater good of our team and community.

Optimistic

We maintain an encouraging and hopeful attitude even in dire situations, inspiring confidence in ourselves and one another to rise above challenges.

Well-Informed & Willing

We are committed to continuous learning and improvement personally and professionally. We remain flexible to the dynamic nature of our profession, adaptable to changing technologies, and are solution oriented. Above all else, we seek to understand.

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